UK holiday operator TUI has taken swift action in response to the devastating wildfires on the Greek island of Rhodes. The company announced the cancellation of all outbound flights to Rhodes until Friday, July 28, as authorities continue their battle against the raging fires. Additionally, TUI stated that holidays to impacted hotels on the island will not be operational until Sunday, July 30. This move comes as part of a series of measures to prioritize the safety and well-being of its customers, but the company has faced criticism from some holidaymakers regarding access to accommodations during the crisis.
Evacuation Efforts and Customer Support: In light of the wildfires’ severity, tour operators like TUI have been working tirelessly to evacuate holidaymakers from affected Greek regions. So far, TUI has conducted five repatriation flights, safely bringing “hundreds of customers” back to the UK. However, some customers expressed disappointment over the lack of access to their booked accommodations due to the fires. One tourist, Jess Bailey, shared her experience of being unable to reach her hotel, which was cut off by the flames. She emphasized that tour operators like TUI bear a significant responsibility to take care of their customers during emergencies like these.
Options for Impacted Customers: TUI has taken proactive steps to address the concerns of travelers impacted by the wildfires. For those who have purchased package holidays to Rhodes for dates up to and including July 30, the company offers the option to request a full refund or amend their holiday to an alternative destination. This flexibility aims to provide customers with the necessary support and choices during these uncertain times.
Netherlands Travel Advisory: In response to the evolving situation, the Dutch foreign affairs ministry has issued a travel warning for three popular Greek holiday destinations: Rhodes, Corfu, and Evia. The color code for these islands has been upgraded from green to yellow, indicating an increased travel risk. Travelers planning to visit these destinations are advised to plan their trips diligently and be aware of the varying security situations compared to their home country.
As wildfires continue to engulf parts of Rhodes, TUI has taken decisive action to ensure the safety of its customers and personnel. By canceling outbound flights and holidays to impacted hotels, the company has prioritized the well-being of its travelers during this challenging time. The repatriation efforts and flexible options for affected customers demonstrate TUI’s commitment to providing support and solutions. As authorities work tirelessly to control the fires, travelers are urged to heed travel advisories and take necessary precautions when visiting the affected regions.
